¶ Motion Test
Motion testing is a testing method that controls the rotation of the stepper motor through the control board, thereby driving the axis movement, and compares the results with expectations to find problems in the motion system.
¶ How to Test
Please make sure your power adapter is working properly. Please run the Power Test first.
If your device passes the power test, you can run the motion test. First open the motion test interface of the troubleshooting interface:
Then click the button to move the axis. The axis of your device should follow your instructions and move the specified distance in the specified direction. Please check whether the device axis movement matches the expected one.
¶ Possible faults and causes
If your device does not move as expected, please check Correct and reliable wiring
¶ No response
Please check Correct and reliable wiring
¶ Vibrating but not moving
Please check Correct and reliable wiring
Please check if the cable connector is damaged.
¶ Incorrect axis movement
When you control the X-axis movement, the Y-axis moves, or when you control the Y-axis movement, the X-axis moves.
Please check Correct and reliable wiring
¶ Incorrect moving length
If your device does not travel the distance you expect, please contact us with a detailed description.
¶ Moving in the opposite direction
If your device moves in the opposite direction than you expect
Please check Correct and reliable wiring
If the issue is still not resolved, please contact us.
¶ Moves in one direction only
If your device only moves in one direction, please contact us with a detailed description.
¶ Other faults
Please shoot a video and contact us.
¶ Further troubleshooting
If one of your axes is moving incorrectly, but another is moving correctly, try connecting the stepper motor cable from the incorrectly moving axis to the motherboard socket on the correctly moving axis.
How do I rewire cables?
For NEJE 3/4/5/Plus devices, the 6-pin cable near the stepper motor needs to be swapped.
For NEJE Max devices, just swap the 4-pin cable closer to the motherboard.
Please perform the motion test again, because the stepper motor cable of the wrong motion axis has been connected to the socket of the correct motion axis. Now please control the correct motion axis in the software.
If the original wrong motion axis can run normally at this time, then we can determine that your control board is faulty.
If the original wrong motion axis still cannot run normally at this time, then your stepper motor or mechanical transmission may be faulty, please contact us.
¶ Contact us
Please tell me what tests you have done and the results of these tests, which will help our communication efficiency and handle after-sales issues for you as soon as possible.
How to contact us