We recommend using the forum to communicate with us. Click the link to go directly there.
If you prefer email, you can reply directly to the email and your message will be automatically synchronized to the forum post.
How does this work? The forum will send you an email to notify you of any reply to your post. You can reply directly to this notification email and your message will be automatically synchronized to the forum, just as if you came to the forum to reply to the post.
Now, all you need to do is to create an account in the forum and then post a post to let the after-sales engineer provide you with professional services.
How to register a forum account?
How to create a new topic?
How to upload pictures?
How to upload videos?
How to upload files?
How to find my posted threads, and where should I reply?
How to send personal messages?
Because on the forum, you can communicate directly with our most professional engineers, ensuring the best communication efficiency.
This is not recommended. When sales staff forward messages to engineers, a lot of details can be lost. Additionally, sales staff may not effectively communicate the engineers' requests back to the customer, leading to longer problem resolution cycles and reduced communication efficiency. Furthermore, forwarding messages adds significant communication time and costs. Our research has found that communicating through sales staff can take about three times longer to resolve issues compared to direct communication with engineers on the forum. Hence, we recommend that when you encounter problems, you directly communicate with engineers in the forum.
To quickly resolve issues, please prepare a detailed description and add some clear pictures or videos to expedite the troubleshooting process.
NEJE-Service responds to all incoming questions in a timely manner and is proficient in general issues. However, when facing challenges beyond their expertise, they will seamlessly escalate the issue to Senior Engineer JackWong. If you find your problem particularly complex or feel that Chief Service is not providing the best help, please feel free to mention @JackWong in your post. An experienced senior engineer will immediately intervene and take responsibility for solving your problem with the most professional knowledge.