Dear NEJE User:
We sincerely apologize for any issues you have encountered during use. Your detailed feedback will help us quickly identify and resolve the problem. Thank you for your support and cooperation.
To enable us to resolve the issue in the most efficient manner, please provide the following information according to this checklist:
Issue Title and Description
Summarize the core problem in a single sentence.
Provide a detailed description of the phenomenon you encountered and the expected outcome.
Reproduction Steps
List in sequence all operations you performed prior to the issue occurring.
Example:
Connect the device via USB.
Import an image.
Press the Start button.
The software then freezes with no response.
Environment Where the Issue Occurred
To ensure accurate diagnosis, please provide your environment details:
Device model (e.g., NEJE Max 4)
Operating system-version (e.g., Windows 11)
Software-firmware version (check in the troubleshooting interface)
Frequency of Occurrence
Please indicate whether this issue occurs with every operation or only occasionally. This will help us assess the severity of the problem.
Screenshots or Screen Recordings
If possible, provide screenshots of the issue or a short screen recording. Visual information allows us to better understand the situation on-site.
Related Error Information
If the software displays an error message dialog or code, please capture a complete screenshot or copy the content. These logs are critical clues for identifying the root cause of the problem.